Vitalik Buterin, the creator of Ethereum said the worst-case scenario is more important than the average case when it comes to UX.
In a recent blog post, he argued that a UI that looks sleek but fails to explain a rare but significant problem is worse than a UI that exposes more gritty details to the user.
Even if the latter option may not look as polished, it makes it easier for users to understand what’s going on and fix any problems that arise.
This is particularly relevant in the world of cryptocurrency, where the consequences of a poor UX can be severe. For example, high transaction fees and slow processing times can cause frustration and lead users to choose centralized solutions over on-chain, decentralized methods. This goes against the principles of cryptocurrency, which is designed to be decentralized and secure.
Buterin acknowledges that UX has improved significantly in recent years, but there is still room for improvement. For example, the average transaction time on the Ethereum network has decreased from minutes to seconds, thanks to EIP-1559 and the merge. However, more needs to be done to make the UX simple and accessible for everyone.
Buterin suggests that a simple and robust UI is preferable to a flashy and complicated one. While a flashy UI may look impressive, it can often be confusing and overwhelming for users.
In contrast, a straightforward UI that provides all the necessary information and options in a clear and concise manner is more likely to result in a positive UX.