DALLAS — Oct. 3, 2023 — At GITEX GLOBAL, Oct. 16-20 at the Dubai World Trade Center (DWTC), Black Box® (booth H8-30) will showcase customer experience (CX) solutions and consulting services that leverage Conversational AI, Generative AI, and other cutting-edge tools to help businesses dramatically improve customer experiences, reduce costs and ensure optimal ROI from their CX technology investments.
With a focus on how AI can improve efficiency and improve employee and customer satisfaction, Black Box will feature world-class services and solutions that help organizations deliver exceptional experiences with consistency across the customer journey. Black Box will partner onsite with Cognigy, which is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market, providing solutions for the ultimate customer experience, whether it’s an existing or new platform.
“The quality of the customer experience can be a key differentiator for businesses today, and when deployed strategically within a larger CX solution, tools such as Conversational AI can deliver a valuable competitive edge,” said N Jayantha Prabhu, business head – India, SAARC and MEA at Black Box. “We look forward to showcasing our best-in-class CX solutions and services at GITEX GLOBAL, where we’ll offer insights into the value of AI tools and provide guidance with regard to overall CX transformation: choosing the right platforms, applications and business partner to deliver those integrations.”
Exhibiting within the AI Everything show at GITEX GLOBAL, Black Box will highlight CX transformation solutions and services that empower businesses to improve the experiences they provide to customers while reducing the costs of those services. Black Box experts will be on hand at GITEX GLOBAL to discuss in detail how AI-based tools can be implemented within larger CX solutions and services to help enable exceptional customer experiences.
The company will also show how tools and technologies such as chatbots and voicebots, empowered by Conversational AI and Generative AI, can facilitate these goals — accelerating response times, enhancing personalization, reducing wait times, prioritizing issues, answering common questions, routing calls automatically, verifying or confirming customer-specific information, etc. — to help businesses optimize both internal processes and CX.
More information about GITEX GLOBAL is available at www.gitex.com.
Further information about Black Box and the company’s products and services is available at www.blackbox.com.
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Cognigy – Leader In Conversational Automation
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy’s impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.
About Black Box
Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses across the globe. The breadth of our global reach, continuous innovation, and depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market across six continents.
To learn more, visit the Black Box website at www.blackbox.com. Follow the company on X, formerly known as Twitter @BlackBox_ns. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, LLC.